This Shipping Policy outlines how Deja Vu Elegance handles the delivery of its products across all active and future markets. By placing an order on our website, you agree to the terms outlined below.
We currently ship to the following countries:
United Arab Emirates
Kingdom of Saudi Arabia
United States of America
Additional countries may be added based on market expansion.
If your country is not listed, please contact our support team to confirm service availability.
We work with verified international and regional shipping partners to ensure secure, trackable delivery. Depending on your location, your order may ship via:
UAE: Aramex, Fetchr, Emirates Post
KSA & GCC: SMSA, Naqel, Zajil, DHL
USA: USPS, FedEx, UPS
Estimated delivery times (after dispatch):
|
Region |
Estimated Delivery |
|
UAE |
1–3 business days |
|
KSA |
2–5 business days |
|
USA |
6–10 business days |
|
Other Regions |
5–10 business days |
Note:
Delivery estimates begin after your order is processed and dispatched. Orders are processed within 1–2 business days, excluding weekends and public holidays.
Shipping charges are calculated at checkout based on your location, selected shipping method, and package weight.
Free shipping may be offered for qualifying orders (based on promotions or minimum purchase thresholds).
All shipping charges are displayed before you complete your purchase.
For UAE, and KSA: Orders typically include duties and taxes in the final price unless stated otherwise.
For USA and international markets: Duties and import taxes may be charged by your local customs authority. These fees are not included in your checkout total and are the responsibility of the recipient.
We comply with all local customs and product declaration requirements. Deja Vu Elegance is not responsible for delays caused by customs or border authorities.
Please ensure all shipping information is accurate at the time of order.
Carriers may attempt delivery 2–3 times before returning the package to us.
Any fees related to re-shipping or return due to incorrect/incomplete addresses will be charged to the customer.
Once your order is shipped, a tracking number will be provided via email. You may track your shipment through our website or directly on the courier’s platform.
If you haven’t received tracking details within 3 business days of placing your order, please contact us.
While we do our best to meet expected delivery times, delays may occur due to:
Weather disruptions
Carrier-related issues
Public holidays or peak seasons
Customs inspections
Deja Vu Elegance is not liable for such external delays but will assist you in resolving delivery issues with the courier.
If your product arrives visibly damaged or is lost in transit:
Contact us at official@dejavuelegance.com within 48 hours of delivery
Provide clear photos (in case of damage) and your order number
Claims submitted after 48 hours may not be eligible for investigation or compensation
All approved claims may result in a replacement, refund, or store credit, based on stock and region availability.
We reserve the right to modify this Shipping Policy without prior notice. Any updates will be posted on this page with a revised effective date.
For any questions related to shipping,
Email: official@dejavuelegance.com
Locations: UAE | USA | KSA |
Shumaila Building Shop No. 6, Abdulaziz Al Soor St, Dubai
Phone: +971 52-545-4085
1 Amara Dr, Fredericksburg, VA 22405, USA
Phone: 540-429-6777
Email:
sales@dejavuelegance.com
support@dejavuelegance.com
